Device and data security – protect your business with the two pillars of print security

Office Printer and Scanner Device Security

With increased online security threats and strict legislation to comply with, print security is a critical issue for businesses today.

Raise the bar of print security in your business with our device and data security features and tips:

The top five printer device security tips:

  1. Location is key – rule out the risk of device tampering or people seeing confidential documents. Remove printers from areas where there is unrestricted public access, such as the reception.
  2. Strong password – the internet’s most popular password, used by 23.2m people, is 123456 – make yours more difficult to predict.
  3. ROM Protection – This embedded feature blocks unauthenticated access by disabling access control. If a threatening code alteration is detected, the device automatically reboots to a secure configuration.
  4. Setting lock – prevent unauthorised users changing any settings. This basic function restricts access to device settings through the control panel.
  5. Secure function lock – give administrators the control of the company’s printing activity through this feature. It allows them to decide who can do what with each machine. This includes controlling which users can copy or scan, imposing limits or restricting access to the Active Directory.
Brother Laser Printer Security

The top five printer data security tips:

  1. Introduce Secure Print+ – to stop confidential documents falling into the wrong hands. These features only allow printed documents to be released either by PIN number or swiping a card through NFC technology when the user is physically at the device.
  2. Network Security – by supporting secured network system (SSL/TLS, SSH, IPsec) will prevent the risk of attack.
  3. Secure your PDFs – to keep confidential documents private, opt to secure scanned documents by turning them into PIN-protected secure PDFs.
  4. Make your mark – add print watermarks to confidential print jobs in seconds. Doing so will make it incredibly easy to verify the origin of a document.
  5. ID your documents – make it clear that the printout is for you. Add a print identifier that can be placed on the header and footer on every page. This can be done through adding the date, time or username or another identification code.

Brother – ‘At your side’ for secure printing.

Five considerations when buying printers for a remote workforce

Choosing printers for remote workspace

COVID-19 has forced us all to rethink the way we work.

Employers and employees alike are having to adapt their working practices to meet this challenge – and printing is a key element in that evolutionary process.

The rise in remote working has forced businesses to think differently about printing solutions – especially the need to make printing easier for employees, no matter their location.

With businesses considering what they can do to support workers during these challenging times, devices that enable remote working and offer easy integration into people’s domestic networks are essential if both your staff and your business are to benefit. So, if you’re charged with selecting IT equipment in your business ask yourself: ‘What are the five things I should consider when buying printers for a remote workforce?’

1. Connectivity and simplicity

The average worker isn’t an IT expert, so reducing the technical complexity of installing, troubleshooting and maintaining their printer should be a key priority. Giving your people fewer things to worry about helps avoid time wasted on helpline calls and needless downtime – and allows them to focus on what they’re good at and get on with their job.

And we know that people aren’t always at their laptops when working from home, so to help maintain efficiency, smartphone and tablet apps can help make tasks run more smoothly.

2. Better use of space

Even before social distancing, the effective use of office space was often a key consideration for businesses. But, with people now adapting their spare rooms and kitchen tables into workspaces, choosing print devices that are space efficient is more important than ever.

If your business is considering investing in devices for your remote workers, remember that home office users may not necessarily need a high spec device, and many may have challenging space constraints. In these instances, compact machines with small footprints will help make the most of the limited space they have available.

However, as businesses increasingly overcome other remote working challenges, such as connectivity, collaboration and security, users will begin to expect the same level of improvement across the board. This means having as close to full office functionality at home as possible. Making sure you balance your users’ space constraints with their functionality expectations may take more time in the short term but will deliver long-term benefits in user satisfaction.

3. Environmental concerns

Businesses and their staff are becoming increasingly conscious about the environment. More than ever, people want to buy from businesses that have sustainable processes in place1 – and employees are looking for employers who take sustainability seriously2.

It is important to remember that while sustainability gains here reduce costs, the key to making a real difference is to consider sustainability at every stage of your equipment’s life cycle. This includes devices that may be based in employees’ home offices, and businesses must ensure that the equipment provided is relative to the work being done.

4. Security

Every company says that data security is paramount. But when the focus is on protecting servers, computers and databases, it’s easy to forget that printers need to be just as secure as the other devices on your network.

Given that it’s unlikely that people’s home networks will have enterprise level security in place, you must be careful not to offer a back door into your otherwise secure network.

Without the benefit of a secured network behind a corporate-level firewall, remote workers will be looking for help to manage their printer security. Choosing printers with high level security features such as end-to-end encryption will help address those concerns.

If your remote workers already have their own printers, we’d advise asking about their security features to make sure they meet your security standards, before agreeing to their use. And finally, ensure you close the security loop by providing remote workers with the ability to shred and safely dispose of confidential documentation.

5. Cost efficiency

As businesses continue to navigate the challenges of resourcing and managing the needs of a remote workforce, any incremental savings on time, efficiency and cost are vital contributions towards profitability.

Keep your business one step ahead

Brother Laser Printers

Whether it’s a business contract or your latest promotional leaflet, having a high-quality printer you can rely on is essential to keep business moving in the right direction.

We understand that your time is precious, and you don’t want to waste it dealing with printer issues. That’s why our mono and color ranges meet the needs of businesses like yours. They are efficient, compact and quiet – designed for the home and office. They’re here not only to save you time and hassle, but money too, so you can get on with doing what you do best.

Introducing the benefits of our ranges:

  • User-friendly
    All our printing devices are quick and easy to set up. With a large in-box toner giving you up to 2600 pages* straight from the box, your new machine is ready to get working for you straight away.
  • Fast
    If speed and volume is important to you, our devices won’t disappoint. You can get up to 28 color pages per minute or 34ppm for mono.
  • Efficient
    With some models featuring paper trays that hold 250 sheets, you can spend less time refilling paper. Plus, if you opt for the high yield cartridges, you can print up to 3000 black / 2300 CMY pages on our color printers or up to 3000 on our mono printers, giving you maximum productivity and a lower cost per page. Most models also offer an automatic 2-sided print option to further reduce your costs.
  • Multi-taskers
    Many of the printers in our business range can do the job of four machines: print, scan, copy and fax. Having all this functionality in one compact desktop printer not only saves you time and money, but office space too.
  • Impactful
    Color is a great way to make even everyday business documents more dynamic. Our color laser printers offer up to 2400 dpi print quality and uses LED laser technology to produce high quality professional prints.
  • Economical
    With our new color laser printers, you also have the option to buy a toner value pack.  Buying four toners in a bundle will save you money and mean you’ll always have genuine supplies to hand when you need them.
  • Quiet & compact
    Our printers are built to be as unobtrusive as possible. As well as being small enough to fit on a shelf, desk or cabinet they also help you maintain a quiet workplace with low-noise printing that doesn’t sacrifice speed or ramp up costs. Our L2000 and L3000 ranges operate at the lowest decibel in class (under 50dB).

Discover our range of print devices for your home or office.

*On selected mono laser products

7 ways print technology can nurse healthcare systems into better shape

Print and Label Solutions for the Healthcare Sector

Efficient healthcare systems are critical to the provision of excellent patient care, yet too often technical siloes and weaker process links mean they can benefit from a health check. 

From the ambulance to admissions and the ward to the pharmacy – Brother is highlighting seven ways print technology can be used to remedy healthcare processes for the benefit of patients. 

1. Easing pre-admission

Even before patients arrive at hospital, technology can be used to make processes faster and safer. Ambulance staff can, for example, print out patient information en-route using small, lightweight portable printers. Doing so significantly improves readability as hand-written notes from the back of a speeding ambulance may not be legible.

On arrival, print technology saves precious, potentially life-saving time handing over to hospital staff. It also creates a precise record of treatment given, drugs administrated and patient details, which are essential for any emergency.

2. Fast efficient admission

Digital processes can improve organisational wellbeing by enabling overstretched hospital administration staff to simply scan printed patient records onto their database management system. With the touch of a button, they can then match their details to the patients’ data.

Processes can be quickened by creating labels using a dedicated labelling printer which doesn’t require the use of a computer. Individual patient barcodes can be applied to files to mitigate errors while also eradicating the risks of illegible handwriting

3. Clever clinical care

In time critical environments, human errors can occur, but they can be eliminated by introducing simple, effective technology.

Labelling printers can be used to create barcodes for patient wristbands, generating a digital ID linked to a database containing the patient’s records. This ensures correct identification at every step of the patient journey and removes the risk of manual handwriting being mis-read. This all increases patient safety as bands can clearly display vital information such as allergens and details of medication or administrated drugs.

4. Healthy hospital wards

Print security is now more crucial than ever for hospitals due to the introduction of General Data Protection Regulation (GDPR). Any breach of personal data loss can affect both the hospital and the patient.

Using an NFC (near field communication) card or PIN activation ensures documents can be accessed and retrieved only by the individual who initiated the print. This stops sensitive documents being obtained by unauthorised people.

To give administrators full control, staff can be added or removed via a digital profile. This not only enhances security but can also reduce wastage and cost.

5. Safer signage

Technology can benefit asset management as staff can quickly create durable, laminated, self-adhesive identification labels and equipment warning signs. Using labels can not only reduce theft, but also boost safety by providing reminders of dates for equipment checks and highlight warnings.  

Brother laminated P-touch labels are durable and can withstand harsh chemicals, abrasion, extremes of temperature and sunlight making them ideal for the healthcare sector. Readable long-lasting labels that withstand any condition are essential for patient safety.

6. Seamless laboratory management

Putting lab processes under the microscope could help prevent costly or critical mix-ups. Sample identification can be strengthened by scanning patient wristbands as they give the sample, and immediately printing a coded label to be placed straight onto the sample tube.

This process delivers full traceability, creating a digital footprint at every step to ensure patient care and safety is optimised. It also offers improved accuracy over handwritten labels whilst saving time.

7. Positive pharmacy procedures

Hospital pharmacies are busy departments with fast turnaround. Technology can become the heartbeat of the department’s processes, by saving valuable time.

Patient prescriptions can be received electronically from care givers, and dispensed medication labels can be printed and attached to medications with accurate patient details and prescription information.

To prevent critical mix-ups, clear patient identification barcodes on medications can be printed. Printed labels eliminate the risk of misread handwriting and are a safer solution as allergens can be clearly shown using color coding.

Brother’s comprehensive healthcare solutions brochure contains many more insights to help you develop more efficient and secure processes throughout the patients’ journey.

Find out more detail solutions here.

What is pull printing and how does it improve security?

Data security is high on every business agenda, yet despite greater spend and compliance requirements, breaches remain common.

Illustrating the risks, to access confidential information, all a threat would need to do is leaf through stacks of uncollected documents that are too often left beside office printers.  

Prevention of a breach like this often takes the form of ‘pull printing’. The term may be familiar to many, but how exactly could it help your business?

Pull printing explained

When you send a document to a print on a device that doesn’t feature pull printing technology, it will come out right after you click print.

With pull printing technology however, software holds print jobs in a secure virtual queue until the user that ‘pushed’ the job to print is physically at the printer and confirms they are ready to collect their print-outs. The device then releases or ‘pulls down’ the pages for printing.

Physical authentication can be handled via PIN, username and password log-in, an NFC-enabled ID card, mobile app or QR code.

However, with pull printing currently only adopted by 40% of businesses1, solutions like Brother’s Secure Print+ software which enables NFC print protection, can bring pull printing authentication to existing networks.

How does pull printing improve security?

Malware is perceived by business as being the greatest risk to security. However that accolade actually goes to internal users who cause 32% of data breaches. Printing and scanning contributes to this problem with 11% of all security incidents being print-related1.

Printer user errors are common, whether it’s confidential papers left unattended on the printer (35%), printouts not being collected (34%) or employees picking up confidential documents that aren’t theirs (27%)2.

Combatting these risks and improving security, pull printing ensures users authenticate themselves at the machine and prove they have adequate permissions.

This spells an end to physical document risks associated with uncollected print jobs.

Cutting costs by preventing misuse

Besides security there are many advantages to pull printing. With unreleased print jobs remaining digital, waste is drastically reduced with lower paper, ink or toner consumption making it a greener business solution. Files that aren’t collected after a set time then get removed from the printer’s memory reducing network security risks.

And because users know their printing and scanning is now being tracked, other print-related abuses stop too, whether that’s printing for personal use or scanning and copying sensitive material.

A vital tool in your security toolbox

Pull printing may only be one variable in the print security equation but it’s a vital one. It helps to lower the risk of losing sensitive data, restores management control, reduces costs and conserves resources.  

With in-house print security skills often lacking, utilising a managed print service (MPS) is often the path taken by companies classed as print security leaders.

Whether you manage the transition in-house or opt to work with a partner – pull printing is an essential pillar of data and document security.

For more information about Brother’s managed print solutions please visit https://www.brother.ae/en/contents/business-solutions/printer-solutions.


1 Quocirca Global Print Security Landscape 2019

2 Savanta, Future proofing your business, 2019

Your guide to managing print across multiple sites

Print management across multiple sites can be a challenge for even the most advanced businesses. With so many things to consider, from the type of hardware and software used to the people using it, it’s crucial to have a detailed, effective strategy to follow.

To help you get the best service, here are some key considerations when implementing managed print services (MPS) across several locations.

1. Define key requirements up front

You’re not expected to have all the answers, but to best prepare it’s a good idea to detail as many of your requirements as possible, so that your provider can respond with a comprehensive solution that addresses your specific needs. Some considerations might include what software your service needs to interact with and what your key business workflows are. By making a concrete list of your SLA requirements, implementation milestones and reporting requirements upfront, you can ensure you don’t run into issues with your print solutions later.

2. Find the right fit

While you can ensure consistency of service across multiple locations, it’s unlikely that every office will have the same physical dimensions. An ill-fitting printer can be surprisingly disruptive to productivity, so it pays to understand the exact spaces your printers will be occupying. You can then meet the unique needs of each office while still providing the control and economies of scale you require centrally. At Brother, we offer guidance and carry out assessments for multiple locations and numerous devices, so that we can ensure that printers are put in the most efficient location.

3. Do your analysis

A managed print service should create efficiencies in as many places as possible – especially around your staff’s time and output. A good supplier will ensure in the assessment phase that you are not over-specifying printing requirements and adding cost. A multifunction device with lots of finishing options could confuse and disrupt users with basic print requirements and minimal training. Through analysis and user testing, you can introduce cost-saving ideas while making sure each part of the business has its needs met. Brother’s tailored approach to providing print management solutions ensures you get the performance you need without paying for unnecessary functions or investing time in unnecessary training.

4. Report and reconfigure

Take advantage of print management software to gain complete visibility of usage across all of your sites. That way, you can keep track of uptime and costs, making sure everything is running smoothly. A huge benefit of print management is that it can pay for itself; the more you learn from reporting, the more you can tweak your service to both improve performance and increase cost-efficiency. Print management software can also give you better control of your fleet. Printer management functionality allows you to set and adjust permissions, like color printing for key times of the year, all from your central location.

5. Keep every site secure

Handling and transferring confidential personal documents can bring with it complicated security and privacy issues. If you choose a managed print service with the ability to digitise documents direct to secure network folders, you can ensure confidentiality across the board. It also means an end to the cost and risk of posting or emailing sensitive documents between locations. Brother can even create bespoke workflow buttons, accessed directly from the machine’s touchscreen, to speed this up.

You should also take advantage of printing solutions such as secure function lock, which give you the ability to restrict certain functions to specified devices and counteract external cyber security threats. These can be combined with pull printing that only releases documents once an ID card or user-specific PIN is used. As well as reducing wastage, this helps you track usage so that every printed page can be accounted for across every location.

Then prepare with the right partner

A managed print service benefits your entire organisation, but the right preparation is key to a successful roll out. That calls for the right partner. You need somebody who will work hard to understand the exact needs of your business and tailor a unique solution to them. They then need to be on hand to help you tweak and optimise your service. At Brother, we begin with a structured consultation with one of our managed print services specialists to ensure your solution gets off to the perfect start.

Brother provides technology solutions for businesses of all sizes and across a wide range of sectors. Our three-phase Assessment, Transition and Optimisation approach to managed print services delivers improved efficiency and productivity for multi-site businesses. All of this comes with an unrivalled dedication to personal service and support.

Find out more about Brother managed print services today by email us bicgulfsolution@brother.ae for free assessment of your office.

How IT-led collaboration will define the post-COVID-19 office workplace

COVID-19 has resulted in huge changes and IT challenges for businesses to navigate. Many organisations have been forced to manage a quick transition to working from home and transform normal office tasks to new virtual processes.

It has allowed time for reflection, and businesses large and small have re-evaluated their digital solutions. Employees, decision makers and IT departments have adapted their mindset, with many working from home missing office-based technology – including access to print – in a way that they wouldn’t have imagined previously. We’ve also helped office spaces use Brother labellers to print highly visible COVID-19 health and safety signs.

In order to support productivity and allow businesses to thrive in a new way of working, we believe there needs to be greater digital collaboration, with IT departments leading the way, speaking to employees and management to understand and implement their digital and remote working needs.

‘Customer’ satisfaction

Staff have increasingly become more like customers of IT departments than colleagues, meaning IT teams must focus on ‘customer satisfaction’. This approach is new territory for some IT departments, and it will require them to adapt their skills and develop a customer service-led approach.

What users want versus what they need requires evaluation to ensure that digital solutions are delivered to achieve the best results and within budget. Consideration needs to be given to both the IT department – as their roles and responsibilities are continually evolving – and the strains on employees as they adapt to a new way of working.

Of course, there are a lot of complexities to consider when developing solutions, such as the increased use of remote working versus the need for on-site printing. In this case, decentralising print to avoid users congregating at one machine in the office, not only supports social distancing, but also increases employee productivity.

IT decision makers will still need to use their expert knowledge to lead a technology roll out, but a collaborative approach using methods such as staff surveys, brainstorming sessions and online courses, could be the most successful way to develop new ways of working and future processes that keep everyone happy and, more importantly, safe.

How in tune are IT departments and employees?

Research1 conducted pre-COVID revealed that IT decision makers and employees had contrasting viewpoints when it came to digital solutions – an opinion gap that could have shifted during the pandemic.

According to the Quocirca Print 2025 Phase Two Report commissioned by Brother – just 36% of office workers believed that by 2025 print will be very or quite important to their business, compared to 65% of IT decision makers.

It’s an opinion that’s likely to have changed from recent experiences, as staff may not have valued print when it was available at their fingertips. Working without easy access to printing services is likely to have made staff realise its importance in the workplace.  Whether it’s for filing away important documents or using print as an easier way to proofread or printing for a meeting so you have everything to hand, it’s an important tool to have.

The research also revealed that office workers (62%) see far greater importance in collaboration tools such as instant messaging, screen sharing and audio and video conferencing, compared to 45% of IT decision makers.  

With the huge transition to working from home, it’s likely again that IT teams’ opinions on collaboration tools has shifted, given that employees now see so much more value in online tools. As such, the IT department needs to collaborate with decision makers and implement the most successful measures, even trialling different methods to see which is the most successful for the business.

Future printing

It’s expected that the aftermath of the pandemic will mean that life in the office as we previously knew it will change forever and it will be interesting to see how businesses adapt to the ‘new normal’.

There are predictions that there will be a greater shift towards working from home and that virtual meetings and conferences will replace the traditional face-to-face approach in some circumstances. For future printing, businesses could be considering decentralising printers or even introducing business printers at employees’ homes, a solution that Brother has introduced for some large and medium-sized businesses.

Hyper-distributed printing provides employees with the same benefits and printing functionalities at home as in the office, whilst maintaining the control and management protocols established by the company.

With approaches to work ever changing, the outlook for the office of the future is uncertain.  However, it’s imperative for IT departments to continually engage with their employees and work in digital collaboration to develop solutions that are the most cost-effective and efficient for businesses and best suited to the future needs and security of teams.

Email us today at bicgulfsolution@brother.ae for more detail solutions that can help your businesses.


1 Quocirca Print 2025 Phase Two Report commissioned by Brother

4 easy ways to protect your print data

Many businesses understand the importance of data security and have a robust IT strategy to protect business-sensitive information. However, print can often be overlooked.

Servers provide access-controlled storage. Computers, laptop and tablets are encrypted with passwords.  Individual files or databases may also have an extra layer of security. But what happens when sensitive information goes to print?

Once you have gained access to confidential documents, they are sent to a printer which is often not as secure as the rest of your IT network. This is where they could potentially be intercepted. Thankfully, there are a few simple solutions to help prevent information from falling into the wrong hands.

Start by reading our simple 4-point guide to boosting your print document security:

1. Keep track of your print

The first step to making your print more secure is to identify any potential risks to your data. To do this, you need to know who is printing what and when. A print management tool can help you do this.

It’s a simple dashboard that helps gives you greater control by helping you monitor usage and costs. From there you can produce reports. This also means you have an audit trail – essential in the event of a security breach, as you can quickly identify what data has been printed or processed.

2. Allow authorised users only

How many of us have been guilty of sending a document to print, moving straight onto another task and forgetting to pick it up from the printer? It’s easy to do.

If that document contains confidential information, that data could be picked up by the wrong person. 

Ask employees to use a PIN or a tap-to-authenticate Near Field Communication (NFC) card to ‘unlock’ the printer. This limits the risk of sensitive material being intercepted. It also reduces print waste.  This is particularly useful in departments like HR, Legal and Finance that handle lots of confidential documents.

3. Lock down resources

For departments where sensitive information is regularly handled, put in place an even higher level of print security.

With some printers, you have the ability to lock all print functions until an authorised user logs in. You can also set specific time limits for document collection, with the printer erasing the data after a set period of time.

This can be set to your needs whether it is a period of hours or even days. With some devices, you can also use Microsoft’s Active Directory or an LDAP authenticated server to manage who can (and can not) access your printers.

4. Secure your scans

Your print security measures shouldn’t be limited to printed documents. You can protect all your scanned documents too as a PDF file with a PIN password or by using a Secure File Transfer Protocol (SFTP). Scan to SFTP makes sure all your uploaded scans are 100% protected.

It enables you to send scanned data to yourself or a client as normal, but with an added layer of encryption. That way if they any of your scanned documents are intercepted, the information is still safe and secure.

Email us today at bicgulfsolution@brother.ae about how we can help you manage your printers and the enhanced print security solutions available for your business.

Updating firmware – a simple security solution that can make all the difference

Printer Firmware Update

Security is a clear priority for IT professionals. But the role printers play within a network is often overlooked, despite them being an integral part of nearly every company’s infrastructure.

Criminals are increasingly targeting printers as well as other connected devices, from scanners to vending machines, because of their sophistication and functionality.

Research from Quocirca1 shows that more than one in ten of all security incidents that affect a business involve a printer, 59 per cent of which result in data being lost. Yet according to our research, only a quarter of IT professionals are looking to invest in print security, 75 per cent have never invested in document encryption and 56 per cent are not using user authentication.

This apathy may be in part due to seeing this threat as the preserve of large companies, but that’s no longer the case. Hackers are shifting their focus to the supply chain and smaller firms which might be easier targets and this risk has been accentuated as more people work from home, using devices that may not be subject to the same rigorous security protocols as those in the office.

Update to stay safe

One easy resolution that could save you falling victim to an attack is to make sure you’re using the latest version of the operating software for all your systems.

Hackers are continually seeking out bugs and exploitable weaknesses in software and when these are reported or detected through regular, best-practice checks, developers design a fix which is then sent out as a firmware update.

This is an ongoing battle – just as quickly as developers find solutions to vulnerabilities in devices, hackers find new ways of getting in – and manufacturers are working hard to stay one step ahead to protect their customers from criminals looking get into their systems.

This is why updates are released regularly and it’s vital not to put your networks at risk by ignoring the updates, whether it’s for a server, computer or a printer.

Don’t overlook your printers

If your printing devices have direct communication channels with the internet, they can provide a point of entry into your organization which hackers can use to access your sensitive information. Even if you have the right firewalls in place, there is still a risk.

So, don’t allow your printers and scanners to be a chink in your armour – resolve to always install updates as they land and avoid making your systems an easy target for hackers.

Make sure your printer have the latest firmware update by using our Brother firmware update tool or find out more on how to update your printer or scanner’s firmware here.


1Quocirca: https://quocirca.com/wp-content/uploads/2019/02/Quocirca-Print-Security-Feb-2019-Final-Web.pdf